We are here to help you!
Have a question? Check out our FAQ section below for answers to common inquiries or contact us here.
General
What is The Kanaumi Selection?
The Kanaumi Selection is an online wine shop offering you exclusive wines that are not currently available in the Singapore market.
Wines are meticulously tasted and carefully selected by our founder, Yusuke Kanaumi.
These wines come from smaller production, family owned producers who release limited quantities each year.
Our relationship with these domaines permit us to import their wines and delivering them to your doorstep.
What wines do you sell?
We are currently offering French wines from the Rhône Valley. The majority of wines are based on Syrah for red wines and Viognier, Marsanne, Roussanne for white wines.
What if I find your wines somewhere else?
If you find our wines anywhere in Singapore, we will refund your purchase and immediately take it off our allocation list.
In such a case, we ask that you provide the following:
- Legible photo of the wine label (front and back), which must include the producer, vintage, appellation, and name of the wine
- A picture of the wine list if found at a restaurant or bar
- Name of establishment where you found the wine
- Date of occurrence
We will then verify that the wine was imported to Singapore through the correct channels before we process your refund.
Please not that the following cases do not warrant a refund:
- Different vintage
- Privately imported wine
- The wine has been purchased through an auction
- Previous contract with another importer
- The wine was purchased through a non-Singapore based establishment and re-exported into Singapore
If you are unsure about the wines that you found, do not hesitate to contact us here.
What if the wines are corked or faulty?
Contact us right away!
The majority of our producers use DIAM or Nomacorc, which function almost exactly like natural corks but without the risk of cork taint or other faults. Therefore, your wines should be fresh and expressive, exactly how the producers intended.
However, if your wines smell faulty send us an email right away and we will get back to you immediately.
Ordering and Shipping
What are your accepted forms of payment?
We accept major credit cards (Visa, Mastercard, UnionPay, Amex), PayPal, Shop Pay and Google Pay.
Where do you deliver?
We currently only deliver locally in Singapore.
Do you offer free shipping?
Yes, we offer free shipping for orders above S$250.
What are your delivery options?
All orders above $250 qualify for free shipping. They will take 2-3 business days.
Pick up is available from our warehouse and will be processed in 1-2 business days.
Cut off time for Next Day Delivery is 2:00pm. Any orders placed on Friday after the cut off time will be processed on Monday and delivered on Tuesday.
If you have urgent needs and would like for your order to be shipped sooner, please contact us at hello@thekanaumiselection.com with the subject line: URGENT ORDER.